| If you have a Spy Pen, sometimes it just | | | | not seem to take a charge, try charging it for 3 |
| appears to be either stuck with the light on, or | | | | hours in the computers USB port. If the status |
| dead and won't turn on. We wrote this report to | | | | light is on while its charging, its getting electricity |
| show you some of the tricks we found to getting | | | | to charge the battery. |
| your it to work again. | | | | 4. Put The Spy Pen Back In Video Mode |
| 1. Perform A Hard Reset | | | | Several Spy Pens have switches to go to photo |
| The majority of the time, just inserting the end | | | | mode, or voice activation mode. If you move the |
| of a paper clip in the opening below the status | | | | switch to change modes, and you do not move it |
| light on the back, and performing a hard reset, will | | | | back to video mode, the computer will say it is |
| get your Spy Pen working. Just bend a small | | | | not recognized. Try moving the switch back to |
| paper clip end out, and insert straight into the | | | | the original position. |
| opening. When you meet resistance, push lightly, | | | | 5. Erase & Reformat The Spy Pen |
| and you can feel the reset button depressed. | | | | If the Spy Pen shows up as a removable drive on |
| Make sure it goes straight in, and not at an angle, | | | | your PC, just right click on the icon and let go on |
| or you could damage some of the components | | | | "Format." Then check the "Quick Format" button, |
| inside. Let go and try to turn it on. | | | | then hit OK. The drive will be erased, and |
| 2. Rule Out The USB Cable | | | | reformatted. This usually takes care of any pens |
| If you are using a USB cable to either connect | | | | that make it this far. |
| the Spy Pen to your computer, or to the 110V | | | | On an Apple computer, use Disc Utility to erase |
| wall charger adapter, one day the cable will fail. If | | | | the drive and format as MS DOS 32. Then eject |
| you use the USB cable because you can't connect | | | | properly; on a Mac, right click on the drive and |
| the pen directly to the computer, try just plugging | | | | select eject. On a PC, click on the green Left |
| it directly into the computer. | | | | arrow down at the lower right part of the |
| Don't use a USB hub, as sometimes there is not | | | | monitor, then click on eject to properly eject the |
| enough power for the it; just connect it directly | | | | device. |
| to the computers USB port. On some computers, | | | | That's our report on "5 Ways To Get A Dead |
| use the USB port on the back, as front USB | | | | Spy Pen To Work." If your pen still won't work, |
| ports are sometimes weaker. | | | | and you purchased it from us, you have a |
| 3. Rule Out The 110V Wall Charger | | | | 365-day no B.S. replacement policy. If not, you will |
| Just like the USB cable, the 110V wall charger | | | | need to contact the company you got it from. |
| adapter will also fail at some point; so if it does | | | | |